AI ENGINEERING / MODEL TRAINING

Transformer training, from data to decisions.

Explore a source-linked DistilBERT text-classification workflow built with PyTorch and Hugging Face Transformers. Follow dataset preparation, full fine-tuning, frozen-backbone comparison, model evaluation, and inference through executable Python and Jupyter examples.

A production-grade implementation with clearly documented data size and evaluation scope. Source code is the authority for implementation details.

04Prediction categoriesSupport ticket labels
30Illustrative text samples24 train / 6 validation
02Training approachesFull vs frozen backbone
128Maximum input tokensTokenizer truncation length

01 / PROJECT OVERVIEW

A complete learning workflow for text classification.

The implementation uses the pretrained distilbert-base-uncased model with a four-label sequence-classification head. It prepares customer-support examples, tokenizes text, configures Hugging Face Trainer, compares training approaches, evaluates predictions, and runs inference on new support messages.

Business use case

Support ticket categorization

Transform free-form customer messages into structured categories to demonstrate a classification workflow for routing and analysis. Each training example contains the message text and one of four class labels.

BillingPayments, invoices and refunds
TechnicalErrors and application problems
AccountAccess, ownership and user settings
Feature requestRequested product capabilities
Technical foundation

PyTorch + Hugging Face

Core dependencies include PyTorch, Transformers, Datasets, Accelerate, NumPy, Pandas and scikit-learn. The script uses automatic CPU/CUDA detection, stratified train/validation splitting and a dynamic-padding collator.

Modeldistilbert-base-uncased
TrainerHugging Face API
FrameworkPyTorch
InterfacePython + Jupyter

02 / WORKFLOW

Six stages, from examples to predictions.

Explore the main execution path represented in the Python classifier source. The steps are designed to make the training lifecycle easy to follow, reproduce and inspect.

01 / DATA

Prepare labeled tickets

Define 30 illustrative messages across four categories and create a stratified 80/20 split: 24 training examples and six validation examples.

02 / TOKENIZATION

Encode text sequences

Use the DistilBERT tokenizer, truncate inputs to 128 tokens and dynamically pad batches with DataCollatorWithPadding.

03 / MODEL

Load the classifier

Initialize a pretrained DistilBERT backbone with a four-class head, a fixed label mapping and training configuration.

04 / TRAINING

Compare two approaches

Train the full sequence classifier, then train a second model with the DistilBERT backbone frozen and classification-head layers trainable.

05 / EVALUATION

Inspect evaluation outputs

Calculate accuracy and weighted F1, generate a classification report and inspect the confusion matrix on the validation split.

06 / INFERENCE

Classify new messages

Tokenize incoming text, run the trained model in inference mode and return its predicted category, top score and scores for every label.

03 / TRAINING STRATEGIES

Full fine-tuning vs. a frozen backbone.

The repository includes both configurations, making it possible to inspect differences in trainable parameters, learning rates and evaluation behavior without implying a universal winner.

Strategy A / End-to-end

Full model fine-tuning

Updates DistilBERT backbone parameters together with the sequence-classification head. The script evaluates each epoch and selects the best checkpoint using weighted F1.

BACKBONE + HEADTRAINABLE
Epochs
4
Learning rate
2e-5
Train batch size
8
Checkpoint
Best weighted F1
Strategy B / Head training

Frozen-backbone comparison

Keeps pretrained DistilBERT encoder weights fixed while training the classifier and pre-classifier layers. It offers a clear comparison against end-to-end optimization.

ENCODER FROZENHEAD TRAINABLE
Epochs
6
Learning rate
1e-3
Train batch size
8
Evaluation
Each epoch

Training configurations shown above are read from the repository source. The visual bars illustrate which parts are trainable; they do not represent benchmark results or exact parameter percentages.

04 / IMPLEMENTATION DETAILS

Designed for hands-on exploration.

Core capabilities are visible in the Python source and supported by a notebook companion, making the project useful for understanding real model-training APIs and evaluation workflows.

Reproducible data split

Fixed random seed and stratified splitting retain representation of each support class in the small validation set.

Dynamic batch padding

Hugging Face tokenizer and data collator encode examples and pad each batch without globally padding every sample to the maximum length.

Trainer configuration

TrainingArguments configure epoch counts, learning rates, batch sizes, evaluation, logging and checkpoint selection.

CPU and CUDA support

Device detection selects available hardware; mixed precision is configured according to CUDA support and hardware capabilities.

Metrics and diagnostics

Evaluation routines generate accuracy, weighted F1, a class-level classification report and confusion matrix.

Prediction API in Python

A classify_query() function returns the predicted class, a softmax-based confidence score and per-class scores.

05 / EVALUATION & OUTPUT

Make model behavior inspectable.

The script exposes training and evaluation information instead of relying on an unsupported headline accuracy claim. Results depend on the runtime, data split and trained checkpoint.

Evaluation outputs

  • Accuracy on the validation set
  • Weighted F1 for the four categories
  • Per-class precision, recall and F1 report
  • Confusion matrix and predictions
  • Training loss and run-time diagnostics

The repository uses just six validation examples. Results from such a small sample cannot establish production-level classification quality.

Inference result structure

A Python function produces a structured prediction for each new message. The example below shows the output fields, not a measured prediction.

{ "query": "<support ticket text>", "predicted_label": "<one of four labels>", "confidence": "<score from 0 to 1>", "all_scores": { "billing": "<score>", "technical": "<score>", "account": "<score>", "feature_request": "<score>" } }

06 / RUN THE PROJECT

Start from the repository in minutes.

Use the documented classifier-only dependencies and the standalone Python script. A compatible PyTorch installation is required for your CPU or CUDA environment; the first run downloads model weights unless already cached.

Windows PowerShell · Python 3.12
# Clone the repository and enter the project
git clone https://github.com/su394611-del/Transformers-Training.git
cd Transformers-Training

# Create and activate a virtual environment
py -3.12 -m venv .venv
.\.venv\Scripts\Activate.ps1

# Install and run the classifier example
python -m pip install --upgrade pip
python -m pip install -r requirements_distilbert.txt
python DistilBERT_Colab_Fixed_2026.py
GPU is optional

The script can use CPU when CUDA is unavailable; training generally runs more slowly without a GPU.

Jupyter and Colab

Explore the companion notebook for an interactive workflow.

Model artifacts

The full fine-tuning path saves its selected model and tokenizer under support_classifier/best_model/.

07 / SOURCE & DOCUMENTATION

Inspect the implementation.

Go directly to the source files and technical documentation. The repository remains the source of truth for code, dependencies and execution details.

08 / FREQUENT QUESTIONS

Key implementation questions.

What does this Transformer project classify?

It assigns customer-support messages to billing, technical, account or feature_request categories using a four-label DistilBERT sequence classifier.

What is the difference between full and frozen-backbone fine-tuning?

Full fine-tuning updates the pretrained DistilBERT encoder and classification head. The comparison approach keeps the pretrained encoder fixed and updates the classification-head layers, changing the number of trainable parameters and optimization behavior.

Does the project require multiple GPUs?

No. The classifier script can run using CPU or a compatible CUDA device. Larger datasets and training runs may benefit from GPU acceleration.

Are the evaluation numbers appropriate for production decisions?

No production performance guarantee is established by this project. The source uses 30 illustrative labeled examples with only six validation rows. Evaluate on representative, sufficiently large data before using a model in a real support-routing system.

Where are the Python script, notebook and documentation?

The buttons in the Source & Documentation section link directly to the Python classifier, Jupyter notebook, requirements file, README and GitHub Wiki location.